REFUND AND CANCELLATION POLICY
Cancelling an event, ceremony or group session
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More than 48 hours before: you are welcome to a full refund, minus any booking fee charged by the ticketing platform. Wherever possible we would rather move your place to another session - just say which suits you.
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Less than 48 hours before: your place is non-refundable, but you can move it to another session of the same type. Just let us know.
Where an event is sold through a third-party ticketing platform, that platform's own refund terms may also apply, and their booking fees are usually non-refundable.
Your legal right to cancel
If you buy a service from us online, you normally have 14 days to change your mind, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
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There is an important exception. That right does not apply to services scheduled for a specific date — which includes classes, events, ceremonies and dated sessions. Those are covered by our own policy below instead.
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If you ask us to start a service within the 14-day period and then cancel, we may charge for what has already been provided.
Cancelling a 1:1 session
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If you need to cancel or reschedule your session, please give at least 48 hours' notice.
Sessions cancelled with less than 24 hours' notice, or missed appointments, are non-refundable.
If something genuinely unexpected comes up, please contact me as soon as possible and I'll always do my best to be fair.
Packages and bundles
Packages expire one year from the date of purchase. Any sessions not used within that year are not refundable or transferable, so please book them in good time.
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Before you have used any part of a package, you may cancel it for a full refund. Once you have used your first session, the package is non-refundable, though we will always look at genuinely exceptional circumstances.
Member accounts
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Member accounts are free and there is nothing to refund. You can close yours at any time by emailing hello@michellemurray.co.uk.
If we cancel
If we cancel a session or event for any reason, you will be offered an alternative date or a full refund, whichever you prefer. We are not able to reimburse travel, accommodation or other costs.
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Products
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You have 14 days from receiving a physical product to change your mind, and a further 14 days to return it. It must be unused and in a resaleable condition. Return postage is your responsibility unless the item is faulty.
This does not affect your rights if an item is faulty, not as described, or not fit for purpose.
How to request a refund
Email hello@michellemurray.co.uk with your name and booking details. Refunds are made to the original payment method within 14 days of us agreeing to them.
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